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The statement covers the Xyla Digital Therapies – My Mental Health Portal.

The purpose of the portal is to allow users to register an account, book, manage and attend their appointment/s. This web platform is run by Xyla Digital Therapies, who are committed to making their website as accessible as possible for persons with visual, hearing, cognitive and motor impairments. Users are able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 200% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Navigate the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have also made the website text as simple as possible to understand.

My Computer My Way has advice on making your device easier to use if you have a disability.

How Accessible is the Website

We constantly test our online platform to the WCAG 2.1 guidelines to ensure it works on both desktop and mobile devices. Although, currently there are some barriers that may prevent disabled users’ access to the website, such as:

  • Page Zoom
    Particularly on mobile devices, 200% zoom causes frequent issues with overflow, causing content to be hidden off the screen.
  • Link as buttons
    Buttons are often constructed using links, meaning that they are inconsistent and often cause issues such as not gaining focus.
  • Lack of page structure
    Essential structural elements such as headings and landmarks are missing, making pages difficult to navigate.
  • Form labelling
    Some forms are incorrectly labelled or labels are hidden from assistive technology, making forms difficult to complete.
  • Moving content cannot be stopped
    Video elements cannot be paused or stopped easily after controls are hidden from the screen.
Feedback and Contact Information

If you need information on this website in an alternative format, please contact us to discuss your requirements:

We will consider your request and get back to you within 10 working days.

Reporting Accessibility Problems With This Website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page, or think we are not meeting accessibility requirements, please contact:

Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical Information About My Mental Health Portal’s Accessibility

Xyla Digital Therapies is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-compliances are listed below.

  • Link images do not describe the destination page. This fails under: 1.1.1 Non-text Content (Level A) and  Link Purpose (In Context) (Level A)
  • Video files do not have a text or audio alternative. This fails under: 1.2.1 Audio-only and Video-only (Prerecorded) (Level A)
  • Video with an audio track does not provide captions. This fails under: 1.2.2 Captions (Prerecorded) (Level A) and 1.2.4 Captions (Live) (Level AA)
  • Video with an audio track does not have an audio description. This fails under: 1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A) and Audio Description (Prerecorded) (Level AA)
  • Page lacks heading structure. This fails under: 1.3.1 Info and Relationships (Level A) and 2.4.6 Headings and Labels (Level AA)
  • List markup is missing for list items. This fails under: 1.3.1 Info and Relationships (Level A)
  • Anchors are used for buttons. This fails under: 1.3.1 Info and Relationships (Level A) and 4.1.2 Name, Role, Value (Level A)
  • Provide landmarks for page navigation. This fails under: 1.3.1 Info and Relationships (Level A)
  • Button Element used inappropriately. This fails under: 1.3.1 Info and Relationships (Level A) and 4.1.2 Name, Role, Value (Level A)
  • Form fields are not associated with text labels. This fails under: 1.3.1 Info and Relationships (Level A), 2.4.6 Headings and Labels (Level AA) and 3.3.2 Labels or Instructions (Level A)
  • Placeholder text cannot be used to label forms. This fails under: 1.3.1 Info and Relationships (Level A), 2.4.6 Headings and Labels (Level AA) and 3.3.2 Labels or Instructions (Level A)
  • (HTML) Groups of related form fields are not grouped using Fieldset and Legend. This fails under: 1.3.1 Info and Relationships (Level A),  3.3.2 Labels or Instructions (Level A) and 4.1.2 Name, Role, Value (Level A)
  • Form controls are not read appropriately or are misleading. This fails under:  1.3.1 Info and Relationships (Level A), 2.4.6 Headings and Labels (Level AA) and 3.3.2 Labels or Instructions (Level A)
  • An input has an incorrect programmatic purpose. This fails under: 1.3.1 Info and Relationships (Level A) and 1.3.5 Identify Input Purpose (Level AA)
  • Instructions are required that will help users understand complicated or unfamiliar interfaces. This fails under: 3.3.2 Labels or Instructions (Level A)
  • Labels for form fields are missing. This fails under: 1.3.1 Info and Relationships (Level A) and 3.3.2 Labels or Instructions (Level A)
  • Natural groups of form elements are not grouped programmatically. This fails under: 1.3.1 Info and Relationships (Level A), 3.3.2 Labels or Instructions (Level A) and 4.1.2 Name, Role, Value (Level A)
  • It is difficult for non-sighted users to identify which form has an error. This fails under: 3.1 Error Identification (Level A), 3.3.2 Labels or Instructions (Level A) and 3.3.3 Error Suggestion (Level AA)
  • Users need a specific sensory ability to interact with content. This fails under: 1.3.3 Sensory Characteristics (Level A)
  • Information is being conveyed using colour alone. This fails under: 1.4.1 Use of Color (Level A)
  • Dynamic changes or status updates are not being conveyed to assistive technologies. This fails under: 1.3.3 Sensory Characteristics (Level A) and 4.1.3 Status Messages (Level AA)
  • Colour contrast of text is insufficient for users with low vision. This fails under: 1.4.3 Contrast (Minimum) (Level AA)
  • Placeholder text contrast is insufficient for users with low vision. This fails under: 1.4.3 Contrast (Minimum) (Level AA)
  • Colour contrast across borders of interactive elements is insufficient for users with low vision. This fails under: 1.4.11 Non-text Contrast (Level AA)
  • Colour contrast on UI elements is insufficient for users with low vision. This fails under: 1.4.11 Non-text Contrast (Level AA)
  • The custom focus indicator on an active component does not meet minimum contrast requirements. This fails under: 1.4.11 Non-text Contrast (Level AA) and 2.4.7 Focus Visible (Level AA)
  • Application content becomes obscured or lost when text size is changed. This fails under: 1.4.4 Resize text (Level AA)
  • Content becomes lost or obscured at low resolution or scrolling in 2 dimensions is required (reflow 320 x 256). This fails under: 1.4.10 Reflow (Level AA)
  • Content is not keyboard accessible. This fails under: 2.1.1 Keyboard (Level A)
  • Interactive components are not focusable. This fails under: 2.1.1 Keyboard (Level A)
  • Modals, dialogs and menus don’t trap focus. This fails under: 2.1.1 Keyboard (Level A), 2.1.2 No Keyboard Trap (Level A), 2.4.7 Focus Visible (Level AA)
  • Interactive components are not actionable. This fails under: 2.1.1 Keyboard (Level A) and 4.1.2 Name, Role, Value (Level A)
  • Hidden elements gain focus. This fails under: 2.4.7 Focus Visible (Level AA)
  • Content cannot be navigated using assistive technology. This fails under: 2.1.1 Keyboard (Level A)
  • There is no indication of focus for keyboard users. This fails under: 2.4.7 Focus Visible (Level AA)
  • The page title does not accurately describe the page content. This fails under: 2.4.2 Page Titled (Level A)
  • A page title is not unique. This fails under: 2.4.2 Page Titled (Level A)
  • Reading order is incorrect or illogical. This fails under: 1.3.2 Meaningful Sequence (Level A)
  • Content has been hidden from assistive technology. This fails under: 1.3.2 Meaningful Sequence (Level A)
  • Focus order is incorrect or illogical. This fails under: 2.4.3 Focus Order (Level A)
  • Link text is not descriptive of the destination page. This fails under: 2.4.4 Link Purpose (In Context) (Level A)
  • Button text is not descriptive of purpose. 3.3.2 Labels or Instructions (Level A) and 4.1.2 Name, Role, Value (Level A)
  • Contextual language or terms are read out incorrectly. This fails under: 1.3.1 Info and Relationships (Level A) and 2.4.6 Headings and Labels (Level AA)
  • Components are missing appropriate name, role, or value. This fails under: 4.1.2 Name, Role, Value (Level A)
  • Components have an incorrect name, role or value. This fails under: 4.1.2 Name, Role, Value (Level A)

We plan to fix all of these issues by the end of 2023. When we publish new content, we will make sure that all features meet accessibility standards.

What We Are Doing to Improve Accessibility

We are doing the following to improve the accessibility of our website:

  • We have conducted an external audit to evaluate the current state of our online platform.
  • We have had accessibility training to better understand existing accessibility issues that are currently present on our online platform.
  • We are planning to fix the issues based on the external audit in the near future.
Preparation of This Accessibility Statement

This statement was prepared on 22/02/2023. It was last reviewed on 22/02/2023.

This website was last tested on 22/12/2022. The test was carried out by  Dig Inclusion Ltd (www.diginclusion.com) You can read the full accessibility test report  here: https://alpha.hugr.app/#/view/911bfb

Service Access and Eligibility Statement

You can read our Service Access and Eligibility Statement here: Service Access and Eligibility Statement