The statement covers the Xyla Digital Therapies – Partner Portal.
The Partner portal allows clients to submit referrals into the Xyla Digital Therapies Children and Young Persons service as well as track the progress of their referrals. This web platform is run by Xyla Digital Therapies, who are committed to making their website as accessible as possible for persons with visual, hearing, cognitive and motor impairments. The users are able to:
- Navigate most of the website using just a keyboard
- Navigate most of the website using speech recognition software
- Navigate the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We have also made the website text as simple as possible to understand.
My Computer My Way has advice on making your device easier to use if you have a disability.
How Accessible is this Website
We constantly test our online platform to the WCAG 2.1 guidelines to ensure it works on both desktop and mobile devices. Although, currently there are some barriers that may prevent disabled users’ access to the website, such as:
- Colour contrast issues.
- Components that are inaccessible for keyboard users.
- The colour of the focus indicator.
- The timeout feature is prohibitive to user experience.
Feedback and Contact Information
If you need information on this website in an alternative format, such as accessible PDF, large print, easy read, audio recording or braille, please contact us by using this data:
- Call: 0333 188 5316
We will consider your request and get back to you within 10 working days.
Reporting Accessibility Problems With This Website
We are always looking to improve the accessibility of this website. If you find any problems not listed on this page, or think we are not meeting accessibility requirements, please contact: [contact details for the person responsible for dealing with these reports].
- Phone: 0333 188 5316
Enforcement Procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical Information About Partner Portal’s Accessibility
Xyla Digital Therapies is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Disproportionate burden
This section is for accessibility items that will not be fixed as it would be a disproportionate burden to fix them. The items that fall into disproportionate burden for this product include:
- Dialogs should trap keyboard focus until the dialog is closed. This fails under: 2.1.1 Keyboard (Level A), 2.1.2 No Keyboard Trap (Level A), and 2.4.7 Focus Visible (Level AA)
- Interactive components are not actionable. This fails under: 2.1.1 Keyboard (Level A) and 4.1.2 Name, Role, Value (Level A)
- Data table cells are left empty. This fails under 1.3.1 Info and Relationships (Level A)
- Provide landmarks for page navigation. This fails under: 1.3.1 Info and Relationships (Level A)
- (HTML) Groups of related form fields are not grouped using Fieldset and Legend. This fails under: 1.3.1 Info and Relationships (Level A), 3.3.2 Labels or Instructions (Level A), and 4.1.2 Name, Role, Value (Level A)
- When a user submits a form and an error is detected, non-sighted users aren’t aware of the error notification. This fails under: 3.3.1 Error Identification (Level A), and 3.3.3 Error Suggestion (Level AA), and 4.1.3 Status Messages (Level AA)
- Users need a specific sensory ability to interact with content. This fails under: 1.3.3 Sensory Characteristics (Level A)
- Excessive status updates are provided. This fails under: 4.1.3 Status Messages (Level AA)
- Colour contrast of text is insufficient for users with low vision. This fails under: 1.4.3 Contrast (Minimum) (Level AA)
- Placeholder text contrast is insufficient for users with low vision. This fails under: 1.4.3 Contrast (Minimum) (Level AA)
- Colour contrast across borders of interactive elements is insufficient for users with low vision. This fails under: 1.4.11 Non-text Contrast (Level AA)
- Colour contrast on UI elements is insufficient for users with low vision. This fails under: 1.4.11 Non-text Contrast (Level AA)
- The custom focus indicator on an active component does not meet minimum contrast requirements. This fails under:1.4.11 Non-text Contrast (Level AA) and 2.4.7 Focus Visible (Level AA)
- Content becomes lost or obscured at low resolution or scrolling in 2 dimensions is required (reflow 320 x 256). This fails under: 1.4.10 Reflow (Level AA)
- Time-out cannot be extended by a sufficient amount. This fails under: 2.2.1 Timing Adjustable (Level A)
- An idle timeout feature does not reset with screen reader interaction. This fails under: 2.2.1 Timing Adjustable (Level A)
- There is no feature available that allows a user to skip blocks of repetitive content. This fails under: 2.4.1 Bypass Blocks (Level A)
- The page title does not accurately describe the page content. This fails under: 2.4.2 Page Titled (Level A)
- A page title is not unique. This fails under: 2.4.2 Page Titled (Level A)
- Reading order is incorrect or illogical. This fails under: 1.3.2 Meaningful Sequence (Level A)
- Focus order is incorrect or illogical. This fails under: 2.4.3 Focus Order (Level A)
- Link text could be improved by providing some context. This fails under: 2.4.4 Link Purpose (In Context) (Level A)
- Button text is not descriptive of purpose. This fails under: 3.3.2 Labels or Instructions (Level A) and 4.1.2 Name, Role, Value (Level A)
- The primary language of the page has not been identified. This fails under: 3.1.1 Language of Page (Level A)
- Code quality issues (parsing) mean that some of the content may not be accessible via software used by people with disabilities. This fails under: 4.1.1 Parsing (Level A)
- Text line height is inadequate. This fails under: 1.4.12 Text Spacing (Level AA)
We have assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal, timelines are yet to be confirmed.
What We Are Doing to Improve Accessibility
We are doing the following to improve the accessibility of our website:
- We have conducted an external audit to evaluate the current state of our online platform.
- We have had accessibility training to better understand existing accessibility issues that are currently present on our online platform.
- We are planning to fix the issues based on the external audit in the near future.
Preparation of This Accessibility Statement
This statement was prepared on 22/02/2023. It was last reviewed on 22/02/2023.
This website was last tested on 21/22/2022. The test was carried out by Dig Inclusion Ltd (www.diginclusion.com).
You can read the full accessibility test report https://alpha.hugr.app/#/view/996d07.
