My Mental Health Portal User Guide

Step 1 – You’ll need to enter an email address or mobile number and create a password. We will use this email/mobile number to contact you in future. It may take up to 24 hours to update your contact method if it differs to what we currently have on record.

Step 2 – You’ll need to enter a verification code. This will be sent to the email or the mobile number you entered in the first step.

Step 3 – You’ll receive a unique account ID and passphrase in two separate emails or SMS. These will be sent to the email/mobile number you gave us in step 1. Simply enter them here, along with your surname and date of birth.

Step 4 – Tell us how you would like to be addressed. You can enter your preferred name and pronouns. Finally, select ‘Finish’ to complete registration.

Wondering how to sign in to the My Mental Health Portal? It’s easy. Enter the email or mobile you used when you registered, along with the password you created.

You’ll then need to enter a verification code. This will be sent to the email or mobile you used to register.

Forgotten your password?

No problem. Select ‘Forgot password?’ to reset your password with the email or mobile you used to register.

We’ll send you a verification code to the email or mobile number you used to set up your account, which you’ll need to enter in the portal. You can then create a new password for your account.

The Home screen includes an at-a-glance summary of your next step. It helps you see what you need to do and view your care progress.

You can select the menu in the top left-hand side. From here, you can navigate to the different sections of the app:

• Home
• Appointments
• App settings
• Log out
• Need help now?

This section enables you to book, view, rearrange, and attend appointments directly from the portal.

When booking your appointment(s), we will give you a choice of dates and times. Simply select what date and time suits you best. Once you’ve booked an appointment, you can also log in and view the details about your appointment at any time. You can also rearrange an appointment up to 24 hours before it is due to start.

Each booked appointment includes a direct link to Microsoft Teams, so you can attend the appointment with your clinician via the portal. You can also share this link with your parent, carer, or trusted adult, so they can attend the appointment with you. The link will only be activated 5 minutes before your appointment. Don’t worry, you don’t need the Microsoft Teams app, and it won’t show up on any account you may already have. You can access your appointment using the link from any mobile, desktop or tablet.

Please note, you can’t cancel appointments in the portal. If you want to cancel an appointment, please contact us at servicesupport@xyladigitaltherapies.com or call 0333 188 5316.

If you need help before your next appointment, we’ve included contact details for relevant organisations here. If you’re logged in, the contacts will be local to you. Even if you’re logged out, you can still quickly see national organisations. We’ve added links so you can visit their websites immediately too.

Here you can switch the content in the portal between ‘light mode’ and ‘dark mode’ for different colours and contrasts. You can also change the size of the text to your preference.

We understand confidentiality is important. That’s why you can hide the portal at any time by selecting the eye icon in the top right-hand corner of the screen. A calculator overlay will appear to hide the portal. Select anywhere on the screen to go back to the portal when you are ready.